Privacy Policy
Unitutors
Last updated: 21 May 2026
At Unitutors, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
By using our website and services, you consent to the practices described in this policy.
🏢 WHO WE ARE
Unitutors is a South African-based provider of digital educational products and resources. For the purposes of POPIA, Unitutors is the Responsible Party that determines the purpose and means of processing your personal information.
✉️ Contact email: sales@unitutors.shop
📋 INFORMATION WE COLLECT
We may collect and process the following personal information about you:
🔹 Full name and surname
🔹 Email address
🔹 Contact number
🔹 Billing and payment details (processed securely via Payfast)
🔹 Delivery or address information where applicable
🔹 Account login details, such as username and password
🔹 Transaction history and purchase records
🔹 Technical data such as IP address, browser type, device information, and cookies
🔹 Any other information you voluntarily provide to us
🎯 HOW WE USE YOUR INFORMATION
We collect and process your personal information for the following purposes:
🔹 To process and deliver your orders
🔹 To verify your identity and prevent fraud
🔹 To communicate with you regarding your purchases, queries, or support requests
🔹 To send you order confirmations, invoices, and receipts
🔹 To improve our website, products, and customer experience
🔹 To send you marketing communications, where you have given consent
🔹 To comply with legal, regulatory, and tax obligations in South Africa
⚖️ LEGAL BASIS FOR PROCESSING
In line with POPIA, we process your personal information based on one or more of the following lawful grounds:
🔹 Your consent
🔹 The performance of a contract between you and Unitutors
🔹 Compliance with a legal obligation
🔹 The protection of your legitimate interests
🔹 The pursuit of our legitimate business interests, balanced against your rights
🤝 SHARING YOUR INFORMATION
We do not sell or rent your personal information to third parties. However, we may share your information with trusted parties for the following reasons:
🔹 Payfast, our payment gateway, to securely process your payments
🔹 Service providers who assist us with website hosting, email delivery, and customer support
🔹 Legal or regulatory authorities, where required by South African law
🔹 Professional advisors such as auditors or legal consultants, when necessary
All third parties we work with are required to handle your information in accordance with POPIA and appropriate confidentiality standards.
🍪 COOKIES AND TRACKING
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
🔹 Remember your preferences and login details
🔹 Analyse website traffic and user behaviour
🔹 Improve site functionality and content
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain parts of our website.
🔒 HOW WE PROTECT YOUR INFORMATION
We take the security of your personal information seriously and have put in place appropriate technical and organisational measures to safeguard it, including:
🔹 Secure servers and encrypted connections (SSL)
🔹 Restricted access to personal information within our organisation
🔹 Secure third-party payment processing through Payfast
🔹 Regular monitoring and review of our security practices
While we make every effort to protect your information, no method of transmission over the internet is completely secure. You share your information at your own risk.
🗓️ HOW LONG WE KEEP YOUR INFORMATION
We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by South African law. Once your information is no longer needed, it will be securely deleted or anonymised.
🙋 YOUR RIGHTS UNDER POPIA
As a data subject under POPIA, you have the following rights:
🔹 The right to be informed about how your personal information is being processed
🔹 The right to access the personal information we hold about you
🔹 The right to request correction of inaccurate or outdated information
🔹 The right to request the deletion of your personal information, where applicable
🔹 The right to object to the processing of your personal information
🔹 The right to withdraw consent at any time, where processing is based on consent
🔹 The right to lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at sales@unitutors.shop.
📢 DIRECT MARKETING
We will only send you marketing communications if you have given us your consent or where permitted by law. You can opt out of receiving marketing messages at any time by:
🔹 Clicking the unsubscribe link in any marketing email
🔹 Emailing us directly at sales@unitutors.shop
🔗 THIRD-PARTY WEBSITES
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information with them.
👶 CHILDREN’S PRIVACY
Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18 without verifiable parental or guardian consent. If you believe we have collected such information, please contact us immediately so we can take appropriate action.
✏️ CHANGES TO THIS POLICY
Unitutors reserves the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.
🏛️ INFORMATION REGULATOR
If you believe that we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.
✉️ Email: complaints.IR@justice.gov.za
🌐 Website: https://inforegulator.org.za
📞 CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
✉️ Email: sales@unitutors.shop
By using the Unitutors website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.